CONTACT
Inquiries
For any inquiries or questions, please call: 519-365-4845, or fill out the following form.
Consultants
John F. Paquette see bio
Tel: 519-365-4845
E-Mail: johnf@phoenixconsultgroup.com
Matthew Paquette see bio
Tel: 519-365-7728
E-Mail: matthew@phoenixconsultgroup.com
Get a quote: 519-365-4845 or submit the contact us form
ABOUT US
John F. Paquette
Managing Partner/Director of Planning & Sales
In this role, John is responsible for coordinating/leading the long-term strategic planning, including sales growth and direction of the company, and developing/improving its policies, processes and procedures. In addition, John remains active in the role of senior management systems consultant, including system implementations, auditing, training and general consulting.
Prior to co-founding Phoenix Consulting Group, John had a successful career, bringing with him over thirty-four years experience in business management and finance, including the last seven years as partner, along with his wife Cathy, of their own management system consulting firm, Phoenix Business Services (2011 – 2018).
During this time, John held various positions in addition to his roles in finance and operational management, including Director of Human Resources, Coordinator of IT Systems, and Materials Manager, within retail, wholesale and manufacturing business environments. His manufacturing experience, in particular, included companies whose processes involved metal stamping, electroplating, powder coating, heat treating, forging, welding, electronic equipment manufacturing and a variety of manual and automated assembly techniques.
Since first being introduced to quality management in 1995, John has been actively involved in developing and implementing new management systems, consulting and training of new and existing systems, implementation and training of quality software, and internal auditing of many of the major ISO standards.
John graduated from St. Clair College in Chatham, Ontario from the Business-Accounting program. He is certified as an Internal Auditor in ISO9001 (Quality) and AS9100 (Aerospace & Defense), as well as the IAPA Certification Parts One and Two JHSC (Health & Safety) program. John is also qualified to conduct various training programs, including Internal Auditing, Forklift & Crane Safety, WHMIS 2015, Lock-out/Tag-out, and Health & Safety.
Cathy Paquette
Managing Partner/Director of H&S, Training and Customer Service
In this multi-faceted role, Cathy is responsible for overseeing the various Training and Health & Safety services offered by the company, including facilitating these services with the customer. In particular, she provides excellent First Aid/CPR training/certification to the customers of Phoenix Consulting Group. Her Customer Service role with the company, which includes both incoming and outgoing communication with the customer, has become increasingly integral to the ongoing success of Phoenix Consulting Group. In addition, Cathy contributes to the long-term, strategic planning of the company, particularly in the areas of Health & Safety, Training services, and Customer Service.
Prior to co-founding Phoenix Consulting Group, Cathy had a successful career including as partner, along with her husband John, of their own management system consulting firm, Phoenix Business Services (2011 – 2018).
Cathy graduated from St. Clair College in Windsor, Ontario from the Legal Administration program. Cathy is a Red Cross-certified First Aid/CPR instructor, as well as being certified as an Internal Auditor in ISO9001 (Quality). Cathy is also qualified to conduct various training programs, including Internal Auditing, Forklift & Crane Safety, WHMIS 2015, Lock-out/Tag-out, and Health & Safety.
Matthew Paquette
Managing Partner/Director of Consulting Operations
In this role, Matthew is responsible for managing the daily core activities of the company, ensuring that they operate efficiently and effectively. This involves management system implementations, auditing, training and general consulting. In addition, Matthew coordinates and provides the company's Lead Auditing services, certified through a local registrar. He also contributes to the long-term, strategic planning of the company, particularly in the area of Consulting services.
Prior to co-founding Phoenix Consulting Group, Matthew had a successful career including owner/operator of his own management system consulting firm, Superior Quality Management Systems, as well as, over four years experience in manufacturing, in both administrative and production environments. His manufacturing experience included a pivotal role in the administration/achievement of an ISO certification, as well as inspection/traceability responsibilities within a major tier one automotive parts manufacturer.
In performing his roles as a management system consultant, and as a lead auditor, Matthew combines his administrative and shop floor experiences with his effective Quality Management education and his natural, hands-on aptitude.
Matthew is certified as an ISO Lead Auditor in ISO9001 (Quality) and ISO45001 (OH&S), as well as an Internal Auditor in ISO 9001, ISO45001 and AS9100 (Aerospace & Defense). In addition to earning 3 Ontario College diploma's from St. Clair College in Chatham, Ontario, he has also successfully completed the Quality Management Certificate program from the University of Manitoba (endorsed by the Manitoba Section of the American Society for Quality - ASQ). Matthew is also qualified to conduct various training programs, including Internal Auditing, Forklift and Crane Safety, WHMIS 2015, Lock-out/Tag-out and Health & Safety.
John G. Paquette
Managing Partner/Director of Information Technology & Administration
In this role, John is responsible for overseeing the network administration and information systems of Phoenix Consulting Group, including the planning, organizing, and execution of the IT functions necessary to meet the needs and goals of the company, and if necessary, the customer. This includes the development of all in-house software programs utilized by operations, as well as the maintenance and support of all IT assets within the company. As well, John is responsible for managing the overall administrative functions of the company, and is active in the role of management systems consultant, including system implementations, auditing, training and general consulting. John contributes to the long-term, strategic planning of the company, particularly in the areas of Information Technology, Administration, and Consulting services.
Prior to co-founding Phoenix Consulting Group, John had a successful career including, for many years, owner/operator of his own firm, JGP Computer Services. This included valuable experience in network administration, computer repair and maintenance, software and website development, and customer service. His software development experience, in particular, included the development of the process flow-based quality management system currently used as the foundation of the ISO services employed by the company.
John is certified as an Internal Auditor in ISO 9001 (quality), and AS9100 (Aerospace & Defense). In addition, he has successfully earned 2 Ontario College diploma's (Business and Business - Accounting), from St. Clair College in Chatham, Ontario. John is also qualified to conduct various training programs, including Internal Auditing, Forklift and Crane Safety, WHMIS 2015, Lock-out/Tag-out and Health & Safety.